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FAQ

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What is Fibre Internet?

How does Fibre Internet work?

Why Fibre?

Is my complex wired for Fibre?

What can I do to increase the speed of my connection?

I have more than one computer, can a Cape Connect Installation integrate with my existing infrastructure?

Do Skype, MSN Messenger and similar programs work on the Cape Connect Service?

Do online games work on the Cape Connect Infrastructure?

Will I be able to access my office network from home if I use Cape Connect?

What are my DNS settings?

What are my email settings?

How can I test the speed of my link?

My question still hasn't been answered

Q: What is Fibre Internet?

A: Fibre Internet is a form of broadband Internet access that uses optic fibre infrastructure. Like digital subscriber lines, Fibre Internet bridges the last kilometre or mile from the Internet provider to the subscriber. Unlike DSL that uses the existing telephone network, Fibre Internet runs off dedicated network infrastructure.

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Q: How does Fibre Internet work?

A: For the setup, we run lines of fiber optics under the ground that are then divided out to sub stations. From these sub stations they connect to a main hub outside the home or complex, then through the wall into the home and are terminated to a wall box, connected in turn to a fibre converter.

An Ethernet cord is then plugged into the converter and into either a single connected computer or a router / switch / wireless access point for further distribution of the traffic.

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Q: Why Fibre?

A: Speed, reliability and the ability to infinitely upgrade service over the same piece of fibre. Fibre optic cables do not deteriorate over time and are future-proof.

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Q: Is my complex wired for fibre?

A: Check your coverage by clicking on this link

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Q: What can I do to increase the speed of my connection?

A: Plug a network cable directly into your router instead of connecting only via wireless.
Install a download manager program that will allow you to make multiple connections to the same server. It is ideal for downloading big files.
Upgrade your subscription contract.

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Q: I have more than one computer, can a Cape Connect installation integrate with my existing infrastructure?

A: Yes.

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Q: Do Skype, MSN Messenger and similar programs work on the Cape Connect Service?

A: Yes they do.

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Q: Do online games work on the Cape Connect infrastructure?

A: Yes they do.

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Q: Will I be able to access my office network from home if I use Cape Connect.

Yes, using a VPN, you will. On a managed router we can also set up QoS to prioritise VOIP back to your office.

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Q: What are my DNS settings?

A: Use these settings:

Primary DNS 192.168.65.138
Secondary DNS 192.168.58.58

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Q: What are my email settings?

A: Cape Connect blocks SMTP port 25 on our network. Either use our mail relay server, or use port 587 or 465 for outgoing mail.

Our mail relay server is located at relay1.cape-connect.com Please note that this is an internal IP address. The only way you can reach it is if you are using our DNS servers. If you are not using our DNS servers, the server name will not resolve.

Ask your email service provider to enable port 587 authenticated SMTP on your email address if you do not want to use our relay servers.

Secure email sent via port 465 (ie Gmail) will function normally.

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Q: My question still hasn't been answered.

A: Please contact us by clicking on this link

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What is wireless internet and how does it work?

Why should I consider wireless Internet?

What services do you offer?

Which Geographical areas are covered by Cape Connect Internet?

Do I really require line of sight to an access point?

What about trees?

What factors determine the speed of my wireless internet connection?

What can I do to increase the speed of my connection?

Does the Wireless Internet Installation come with a broadband router?

I have more than one computer, can a Cape Connect Installation integrate with my existing infrastructure?

Do Skype, MSN Messenger and similar programs work on the Cape Connect Service?

Do online games work on the Cape Connect Infrastructure?

Will I be able to access my office network from home if I use Cape Connect?

What are my DNS settings?

What are my email settings?

How can I test the speed of my link?

My question still hasn't been answered

Q: What is wireless internet and how does it work?

A: It is a broadband computer communication technology allowing you to connect to the Internet.
It transmits and receives data using microwave frequencies.
It does not need a phone line and therefore is not subject to outages resulting from cable theft etc.
It is many times faster and much more stable than a dialup connection.
It is an always on 24/7 connection to the Internet at a fixed rate per month.

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Q: Why should I consider wireless Internet?

A: You don’t have to wait for ADSL or fibre to be installed.
You may not be able to get ADSL or fibre where you are.
We can get you connected and up and running within the timeframe of a wireless installation. When our technicians leave your site, your internet will be working.
The only requirement is that you must be within the coverage area.

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Q: What services do you offer?

We offer monthly uncapped wireless services.

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Q: Which Geographical areas are covered by Cape Connect Internet?

Please see our coverage map. Please note coverage areas are theoretic, and our ability to connect you depends on a number of factors. A site survey is usually required to confirm we can offer you service at your address.

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Q: Do I really require line of sight to an access point?

A: Our technology requires clear line of sight. Trees and buildings are considered obstacles in wireless terms. However, if you are very close to one of our access points or hotspots, or if you are in an area where there is very little interference, we would consider an installation. In these cases we cannot guarantee Quality Of Service

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Q: What about trees?

A: When it comes to signal degradation, trees are comparable to lead sheets.

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Q: What factors determine the speed of my wireless Internet connection?

A: Signal strength and signal quality: Information is transported in packets between the access point and your computer. After each packet is received, an error check is done. If the packet was corrupted, the information is resent. This will obviously decrease your speed. Information packet corruption is caused by poor signal and / or signal distortion.

High surrounding buildings and very dense trees: Due to the high frequencies used by wireless internet systems the penetration level is relatively low. This becomes more and more apparent the further you move away from the access point as the signal strength fades away. Therefore surrounding buildings, distance from our service and dense trees have a huge effect on the signal.

Line of sight: These high frequencies are also very directional and do not follow the curvature of earth. This problem can be solved by mounting the antenna as high as possible, but this obviously has its limitations. If you are located behind a hill with respect to the access point and you fall in the shadow of the signal, we will not be able to offer you service. This underlines the importance of a site survey. You may well be within range of the access point, but unable to pickup a signal and so save yourself from a costly mistake.

Your subscription contract limitations.

Congestion on the internet backbone.

And many more...

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Q: What can I do to increase the speed of my connection?

A: Get an appropriate antenna installed.
Install a download manager program that will allow you to make multiple connections to the same server. It is ideal for downloading big files like music from the internet.
Upgrade your subscription contract.

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Q: Does the wireless Internet installation come with a broadband router?

Q: Yes, it does, or you may provide your own appropriate wireless router.

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Q: I have more than one computer, can a Cape Connect installation integrate with my existing infrastructure?

A: Yes.

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Q: Do Skype, MSN Messenger and similar programs work on the Cape Connect Service?

A: Yes they do.

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Q: Do online games work on the Cape Connect infrastructure?

A: Yes they do, however gaming over wireless links is not recommended due to the latency often experienced on these services.

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Q: Will I be able to access my office network from home if I use Cape Connect.

Yes, using a VPN, you will. On a managed router we can also set up QoS to prioritise VOIP back to your office.

Return to Top

Q: What are my DNS settings?

A: Use these settings:

Primary DNS 192.168.65.138
Secondary DNS 192.168.58.58

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Q: What are my email settings?

A: Cape Connect blocks SMTP port 25 on our network. Either use our mail relay server, or use port 587 or 465 for outgoing mail.

Our mail relay server is located at relay1.cape-connect.com Please note that this is an internal IP address. The only way you can reach it is if you are using our DNS servers. If you are not using our DNS servers, the server name will not resolve.

Ask your email service provider to enable port 587 authenticated SMTP on your email address if you do not want to use our relay servers.

Secure email sent via port 465 (ie Gmail) will function normally.

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Q: My question still hasn't been answered.

A: Please contact us by clicking on this link

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